Cancellation Policy
If your booking has been made with a Travel Agent or Online Travel Agent (OTA), you must follow the terms and conditions and cancellation policy provided by your travel agent or OTA and this will apply to your booking, and you should ask your Travel Agent for a copy of these terms and conditions and cancellation policy. We do not hold any responsibility when the booking is made with a third party.
If you are cancelling a booking for whatever reason, a cancellation request must be done by email, to stay@yungaburraaccommodation.com.au. Please state whether you prefer a refund returned or a credit. Once we receive your email we can proceed with your cancellation. Monetary refunds will be processed into a nominated bank or credit card account as per above. When money is refunded into your nominated bank or credit card account, please note that it can take up to three business days to receive the refund.
Standard Cancellations:
– 21+ days before arrival: Full refund minus 10% cancellation fee, or full credit valid for 18 months
– 20–8 days before arrival: 50% refund minus 10% cancellation fee, or 50% credit valid for 18 months
– 7–4 days before arrival: 30% of deposit offered as credit only
– 3 days or less: No refund or credit
– No-show: 100% of the booking value is charged
Non-Refundable Rates:
– Bookings made under a “Non-Refundable” rate are not eligible for refunds or credits, except where travel is prevented due to government-mandated restrictions or closures.
Travel Disruptions:
– If a government-enforced border closure or lockdown prevents travel, your deposit will be converted to a credit valid for 24 months.
– If access is impossible due to a natural disaster (e.g., road or airport closures), your deposit will be converted to a credit valid for 18 months.
Early Departure / Shortening Stay Fees
– 21+ days before arrival: No fee
– 20–8 days before arrival: $35 fee
– 7–4 days before arrival: $60 fee
– 3 days or less: $100 fee
– Shortening your stay within 7 days of arrival: $50 fee per cancelled night